Flixate / Support
A little help, right here.
A guide to getting comfortable with Flixate, from your first guest session to the sources you choose.
Start with your own setup
Open Flixate and start as a guest. No account is needed. A new guest setup has no media sources installed.
- Open Settings → Sources.
- Add a compatible source or add-on URL from a provider you trust and are authorized to use.
- Return to Browse to explore the catalogs that source makes available.
Flixate does not include a media subscription. Catalogs, artwork, playback links, and availability depend on your chosen sources.
Guest use and optional sign-in
Your guest profiles, watch progress, favorites, add-ons, and settings stay on this device. To see optional sign-in, open Settings → Accounts → Account sync options.
Apple sign-in can be used for account sync, backup, and recovery. Your guest library remains separate and is not automatically uploaded. If you uninstall Flixate or lose your device, Flixate cannot recover the guest data.
When something isn’t working
A catalog is empty
Confirm that a compatible source is configured in Settings → Sources. Check the URL, your internet connection, and any access requirements with the source provider. A source may be unavailable or may not provide the catalog you expect.
A title won’t play
Playback depends on the links returned by your source. Check that your provider is available and that you have access to that media. If the problem concerns a particular source, consult that provider’s support resources.
I want to report a problem
Note your Flixate version, device model, iOS version, the steps that led to the issue, and any error message. Do not share passwords, authentication codes, access tokens, or private source URLs.
Contact Flixate support
For help with Flixate, email flixatesupport@proton.me.
For how Flixate handles information, see the Privacy Policy. For use of the app and third-party sources, see the Terms of Use.